Frequent Asked Questions

Will I have to pay a booking fee when I make my appointment?

We do require a booking deposit at the time of booking to secure every appointment. This is for our 24 hour cancellation policy. Your fee is then deducted from the total amount due at your appointment on the day, unless you would like to rebook then your booking fee will sit safely on your account and roll over to secure your next appointment. 

What is the cancellation policy?

To change or cancel your appointment, we do ask for a minimum of 24 hours / 1 days notice from the day of your appointment. Please Note: Booking deposits will be lost if less than the above required notice is given. Our cancellation policy is subject to 1 days prior to all bookings not the exact time of your appointment. In our busiest periods such as Christmas we ask for 48 hours / 2 days prior to bookings as normal, if a cancellation should occur within 24 hours or on the day of your booking please note that 100% of your treatments will need to be accounted for to support us during this time as our flexibility is minimal around this time.

What happens if I miss my appointment?

All missed unattended appointments will lose any Booking Fee/Deposit and a new Booking Fee will have to be made next time you make an appointment. 

Should I book my appointments in advance?

We recommend booking to ensure you get the appointment day and time you would like. Often clients book a year in advance to secure their preferred slots. During our busy months such as summertime and around Christmas, booking in advance is a must to ensure you get your appointments in with us. Evenings and weekend appointments are very popular.

Can I get a walk in appointment without booking?

We cannot guarantee an immediate appointment if you walk in and would like one then and there. We will do our best to accommodate you for that day where possible but on busy days this may not be possible. Certain treatments will also require a patch test. If we cannot get you in on that day can add you to our cancellation list, or we can look at another day for you. If you are added to our cancellation list and something does become available then we will contact you.  

What is the best way to make an appointment?

You can make an appointment with us in a number of ways. You can call the salon direct on 0151 431 0348, book online through our website, email our front of house team at [email protected], book through Facebook or Instagram or book on your mobile phone using our App. Please see our Contact page on our website where you will find all the relevant information to these booking options.   

Can I choose a particular therapist for my treatment?

Yes, you can request a particular therapist for your treatment at the time of your booking. We will do our best to get you booked in with that staff member but if that therapist is not available on the day and time that you are wanting then we will suggest a different therapist. We recommend that if you do like to see someone in particular then booking in advance and requesting them is a good idea as our therapists do get booked up.  

Do you offer treatments for men?

Yes. We have a men’s treatment menu in our price list and on our website.

What are treatcards? Our treatcards are our loyalty point scheme cards. As a new client you will be given one of these on your first visit. At every appointment we can scan your card and you will build up points. These points are then redeemable against treatments in the salon that you have not tried before free of charge, the computer system generates what treatments are on offer to you. 

 How long do I have to use my treatcard reward treatments?

There is no expiry term on the treatments that you have built up with your treatcard. You can use them when you would like and you can check how many points you have by checking your account in the salon.

Where can I park?

As we are located in Prescot town centre, between Eccl;eston Street and High Street.  There is a car park right next to our salon.

Are you open during the evenings and on the weekends

We are open for Monday and Friday  evenings until 7pm and Tuesday to Thursday evenings until 9pm.  We are open every Saturday. We close on Sundays and some Bank Holidays.

Will I require a patch test for my treatment?  

Some of our treatments do require a patch test before the treatment can be carried out. The patch test polices can often change so it is important to keep up to date with this information, this can be found on our website under ‘Policies and Patch Testing’. Of course you can also ask one of our team members over the phone or in the salon. 

Will I need to fill out any forms before my treatment?

If you are a new client to the salon, or you are an existing client trying a new treatment then you will be asked to complete one of our consultation forms. Arriving 10 minutes before your appointment is always useful so you can complete this and not feel rushed before your appointment. Please note that on occasion we may ask you to check your previous consultation forms, update them and resign if needed. Please always notify us of any medical changes.